Delivery Information

This policy sets out details of delivery for your online purchases.

We always try to keep shipping costs as low as possible without compromising on the quality of our products.

 

Where We Deliver

Our online shop serves customers on most addresses within Australia and international locations. 

If you are an international customer please contact us on + 61 450 514 362 or support@sunsharesolar.com.au to discuss your case and options.

 

Delivery Cost

A flat shipping cost of $9.90 is applicable to all orders within Australia unless they are subject to our “Free Shipping” promotion. Products subject to this promotion are marked with a “Free Shipping” stamp on their photo.

Currently, we are offering Free Shipping to orders over $220 (incl. GST) for a limited time.

Important Note: The shipping rate for commercial-sized orders, orders over 25 kg in weight and up to 100 Litres in volume, will be calculated and charged accordingly based on the products ordered and the delivery address at the discretion of SunShare Solar.

This rate is for Regular Parcel Delivery within Australia by specialised parcel couriers such as CouriersPlease and Fastway Couriers.

Express shipping option is also available for customers within Australia with a flat rate of $20 on all orders. This rate covers Express Parcel Post by Australia Post.

A flat rate of $50 is applicable on all orders outside Australia. This rate is for Standard International Delivery by Australia Post

 

How and When We Deliver

All deliveries are made from 9.00 am to 5:00 pm Monday to Friday. All orders with available stock will be dispatched in 1 business day.

Service Specifications:*

  • Service: CouriersPlease, Fastway Couriers, and Australia Post

  • Coverage: All Australia

  • Delivery speed

    • Sending to Victoria:

      • Melbourne Metro – up to 2 business days

      • Country – up to 5 business days

    • Sending all other states:

      • Metro – up to 3-6 business days

      • Country – up to 14 business days

 

Express Post (Alternative Options)*

You always have the option to choose the Express Post if you need your item to be delivered Next business day.

Service Specifications:

  • Cost: $20 Flat Rate for all orders

  • Service: Australia Post- Express Post Parcels

  • Coverage: Covers 80% of Australian business addresses, private addresses and Post Office boxes.


    Service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres. Outside metropolitan areas guaranteed service is to and from townships only.

 

Please ensure that your requested delivery location is free from obstructions and is otherwise in a clean and tidy state to prevent any delivery delays.

 

Delivery Problems

If your delivery has not arrived, please contact contact us at support@sunsharesolar.com.au. If you wish to return a product delivered, please refer to our Return & Refund Policy.

 

*for more information about delivery speed and coverage visit Australia Post websiteDelivery speeds & coverage within Australia